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Covid 19

As you may be aware, on the 4th of January 2021, England went into national lockdown due to rising numbers of COVID-19 cases.

A full breakdown of what rules have stayed the same and what rules have changed can be found at but for the purpose of this email I want to address how Heminstone Estates will continue to operate safety during the national lockdown.

Leaving home:

You can go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home.

Meeting others:

You should not meet other people you do not live with, or have formed a support bubble with. Unless for a permitted reason.

Stay 2 metres apart from anyone not in your household.

Working safely in other peoples homes:

1- Risk assess each household.

2- Clean more often.

3- Remind your customers to wear face masks. Offer them a brand new disposable mask if they don’t have one. Always wear a mask. Some exemptions apply.

4- Make sure everyone is social distancing.

5- Consider ventilating. Windows etc.

6- Take part in the N.H.S track and trace.

7- Turn people away with Coronavirus symptoms.

8- When working with higher risk people, take extra measures to avoid contact. This includes extra cleaning, sanitation and isolation.

Factoring in the above government advice, as of the 5th of January 2021 Heminstone Estates employees will make sure:

1) All prospective viewings for properties which become available to let are offered virtual or online Every customer contacted via phone (when appointments are being made) and in person (upon arrival to properties) MUST be asked if they are showing any Coronavirus symptoms.

2) All mobile Koziwarm employees will be issued with disposable medical masks. Alternative masks can be worn should staff choose to do so and as long as they are medically sound.

3) Face masks MUST be worn when entering a property and continued to be worn until the property has been risk assessed by the employee.

4) Apprentices will be paired up to create a bubble with one other employee.

5) Sanitiser will be kept in each Koziwarm vehicle and applied to the hands every time the employee leaves the vehicle and when the return to the vehicle.

6) Office staff able to work from home can do so during national lockdown when possible.

7) Where working with high risk people, extra measures must be applied. This includes extra cleaning and isolation. Clean all hand rails, taps, boilers etc that have been touched. Do not used customers towels when drying hands.

We understand how difficult times are. Should anyone have any further queries, concerns or support they can offer, please contact us.